Outsourcing Oversight Manager, Officer

Job Description

The successful individual will be part of the SSBI Outsourcing Office, which was established in 2018 to define a consistent operating model across SSBI’s outsourcing activities, develop a corresponding outsourcing framework and a commensurate oversight model. The team covers all outsourcing activities and outsourcing proposals for SSBI - including its domestic and foreign branches. As a full member of this team, the successful candidate will support the SSBI Outsourcing Office in its core responsibilities to (a) manage and develop the framework (including the corresponding controls and monitoring processes) and (b) to maintain a full documentation set for all outsourcing engagements. The incumbent will also support SSBI Business Units in their respective responsibilities to comply with internal and statutory outsourcing requirements.

Responsibilities include

Support the SSBI Outsourcing OfficeSupport the development and maintenance of the EMEA Outsourcing Policy and the SSBI Outsourcing StandardTake ownership in implementing the SSBI Outsourcing FrameworkMaintain the SSBI Outsourcing InventoryCoordinate, review and opine on new and renewed Outsourcing Risk AssessmentsWork with functional teams across the organization to identify and report risk issues to senior managementLead the coordination of ad-hoc activities, i.e. internal/external audits, CRMT testing, provide customized reporting, Policy and procedure maintenanceTimely Escalation of any issues to line manager

Our expectations include

Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussionBe an Outsourcing SME responsible for advising BUs and Corporate functions on adherence to the EMEA Outsourcing Policy and the SSBI Outsourcing StandardMaintain the highest standards of conduct and integrity and ensure compliance with accepted industry practice, company policies, statute and regulatory requirements, and hold team members accountable do the same. Meeting regional regulatory expectations on OutsourcingStay abreast of fast paced developments in State Street’s Outsourcing landscape

Specific Qualifications / Skills

Demonstrate commitment to Integrity and Ethical Values and Strengthen Risk Management CultureDevelop effective working relationships and communications with key stakeholders such as Compliance, ERM and Business UnitsAt least 5 years of experience in roles related to Outsourcing, Third Party Risk Management, Compliance, Risk Management or alikeAdvanced PC literacy including MS Office applications (Excel, Word, PowerPoint, Outlook, SharePoint)Sound knowledge of the EMEA regulatory environment and how it relates to Financial Services and State Street in specificKnowledge of Business Process Modelling and Lean Management will be a strong assetAbility to operate at a senior management level and engage with senior staff from different SSBI locationsAnalytical skills: the candidate should be able to take a step back from the available data and look holistically at the risks impacting the service delivery with the ability to “connect the dots” and form an articulated resilience risk opinionEnsure that the highest level of the Code of Conduct is displayed in his own behaviorExcellent organizational and administrative skillsCommunicate confidently, effectively and clearly in both written and verbal formsProficiency in English is a must (proficiency in German would be an asset but it’s not essential)

We offer:

Employee savings planPremium life insurance packageVIP medical packageInternational operating environmentLanguage classesSoft skills trainingsTechnical workshopsDevelopment sessions with a mentorDiversity of opportunities across a range of challenging and highly complex activitiesTechnical or leadership career pathway

#LI-HYBRID

State Street's Speak Up Line