Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Does this sound like an exciting challenge? Come join our team!

What you’ll do:

Support Ovation Claims, focusing mostly on Property line of claims with some Automobile claims as may be required.

Assess structural repair and emergency mitigation damages

Provide reliable assurance of an effective control environment, focusing on the scope, repair, quality and customer experience of the program.

Conduct reviews and assist in conducting claims studies aimed at reducing total claims costs and increasing efficiencies while maintaining a high level of outstanding customer service.

Provide service within their region and others when required, while leveraging best practice and expertise in Xactware.

Handle assigned claims and act as a resource for shared Ovation Claims resources across Canada on claims handling and coverage.

Read and interpret scopes and estimates from contractors, provide meaningful feedback and establish actioning as required.

Train team members and may assist with Open/Closed file reviews.

Support the CAT team as needed, to coordinate response for Ovation customers and brokers.

Liaise with Ovation UW and Risk Management to spot trends and identify risks.

Work closely and in collaboration with Anti-Fraud on any suspected Ovation Fraud claim.

Establish relations with both our internal and external adjusting partners and vendor database.

What you’ll bring:

Minimum 5+ years of experience in a senior position handling property loss

Past experience adjusting Auto PD claims across Canada

Post Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP).

Proven track record of handling large loss (> $150K)

Experience reviewing estimates using Xactimate software

Outstanding public speaking and presentation skills to handle high-profile clients and partners

Solid understanding of claims adjusting practises.

Bilingualism in a second language and adjusting licenses for Quebec and/or Atlantic provinces will be considered an asset

What you’ll get

The salary band for this position ranges from $65,500 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-MP1