Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Overnight Concierge/Receptionist

SUMMARY

The Overnight Concierge/Receptionist is responsible for providing information regarding both the resort and points of interest, while being polished and charismatic. This position combines both Front Desk and Concierge roles which creates a synergistic and seamless service for our guest.  

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

Front Desk agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling cash, and 3) Maintaining proper record keeping for guest accounts.  Greet guests upon arrival with a warm and sincere welcome and escort them to their rooms.  Register guests into the computer, verifying reservation, address, and credit information.  Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests.  Issue keys and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.   Concierge agents primary purposes is to book our activity excursions, dining reservation, transportation arrangements and guest request. These are typically done during an extensive pre-arrival process and during the guest stay. Greeting guests with friendly and sincere welcomeProviding information and assistance to guests regarding city and hotel attractions or points of interestBooking reservations for guests both within the resort and at outside facilitiesProperly logging guests requests and performing follow up with guestsFamiliarizing oneself with each day’s arrival and group activitiesMaintaining communication with Reception and other departments regarding guest activity or special needs as necessary

SUPPORTIVE FUNCTIONS

Provide information and assistance to guests regarding City and Hotel attractions or points of interest.  Provide general concierge service upon request, including but not limited to postage, paging, making reservations for guests both within the hotel and outside facilities.  Satisfy guest requests efficiently and follow-up.  Properly log guest contact and requests.  Become acquainted with each day’s arrivals, VIP’s and daily group activities.  Maintain communication with Reception and other necessary departments regarding guest activity or special needs.  Ensure packages and mail received for incoming guests have been logged and messages left for guest arrival.  Monitor and schedule hotel driver and sedan/limo activity to ensure appropriate level of service to all hotel guests requiring transportation. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled/mandatory training sessions and meetings is required.     

Physical Requirements  

Most work tasks are performed indoors.  Temperature generally is moderate and controlled by Resort environmental systems.  Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.  

QUALIFICATION STANDARDS

Education                 

High school or equivalent education required.  Bachelor’s Degree preferred.

Experience  

Previous customer service experience required. Concierge and Front Desk focus and/or professional association preferred. 

Licenses or Certificates       

Not applicable.            

Grooming

All associates must maintain a neat, clean and well-groomed appearance per Montage Kapalua Bay standards.

The pay scale for the Overnight Concierge/Receptionist position is $28.88.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.