Be available to work a flexible schedule, including weekends, holidays, and varied shifts.  Handle guest complaints ensuring guest satisfaction.  Process all check-ins and check-outs according to established hotel requirements.  Adhere to payment, cash handling and credit policies/procedures.  Generate, print, and distribute daily reports to designated departments/personnel.  Resolve discrepancies on the room status report with Housekeeping.  Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Qualifications
 

Minimum one year customer service experience; previous hotel experience preferred.  High school graduate or equivalent.  Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.  Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.  OPERA Property Management System experience preferred. Marriot experience preferred.