About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale’s vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

The Opportunity: 

An Overnight Front Desk Receptionist at the Four Seasons Resort Scottsdale is one of the first points of contact the guest has while staying at the resort!  Our Receptionists respond to a wide variety of guest requests by accurately assessing the guest needs and requests while adding personal recommendations and touches to achieve maximum customer satisfaction! 

Essential Functions: 

Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest. 

Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction. 

Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.  

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. 

Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. 

Comply with Four Seasons’ Work Rules and Standards of Conduct. 

Work harmoniously and professionally with co-workers and supervisors.  

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Can answer guest calls and direct them appropriately in the absence of a Communications Operator. 

Who We Look For: 

Ideal candidate will have: 

The position requires a flex schedule with ability to work overnight (11pm-7:30am) weekends and holidays.

Previous knowledge of Microsoft Office Suite and the ability to learn other computer systems as necessary. 

Previous hotel/resort experience required or similar previous position (upscale luxury experience preferred). 

Must have a positive attitude and be a team player 

The ability to stand for up to 8 hours per shift. 

Some Benefits Four Seasons Employees Enjoy Include: 

Energizing Employee Culture where you are encouraged to be your true self! 

Comprehensive learning and development programs to help you master your craft. 

Inclusive and diverse employee engagement events all year-round. 

Exclusive discount and travel programs with Four Seasons 

Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) 

And so much more! 

Visa Requirements:  

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf