San Juan, Puerto Rico, USA
1 day ago
Overnight Front Office Supervisor - Caribe Hilton

The famous Caribe Hilton is looking for their next Housekeeping Houseperson.

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The Caribe Hilton has welcomed guests since 1949 and has 17 acres of tropical landscaping, nine restaurants, island-inspired rooms, spa, and oceanfront pool complex, all right on the beach.

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Ideal candidate must be Bilingual, speak English and Spanish, and have previous Front Office, Hospitality and Supervisory experience.

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Shift Pattern: Candidate will work rotating 11:00pm - 7:30am overnights shifts throughout the week. Weekend/holiday availability required. 

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Pay Rate: $22.00 per hour

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What are the benefits of working for Hilton?*

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Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

\n\nGo Hilton travel program: 100 nights of discounted travel\nAccess to your pay when you need it through DailyPay\nHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!\nMaternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents\nDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\nFlexible shifts and days off\nComprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care\nMental health resources including free counseling through our Employee Assistance Program\nBest-in-Class Paid Time Off (PTO)\n401K plan and company match to help save for your retirement\n\n

*Available benefits may vary depending upon property-specific terms and conditions of employment

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What will I be doing?

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As Overnight Front Office Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. An Overnight FO Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nOccupy the hotel lobby and other public areas\nRepresent the Night Manager, when absent\nAct in accordance with all security and emergency procedures and manage the instigation of these, as required\nEnsure that all Guest complaints are managed, recorded and resolved promptly\nSupport the Front Desk and accounting related duties\nProduce nightly reports, as required\nInform Departments of special requests, early/late departures, room changes and other Guest requests\nMaintain good communication and work relationships in all hotel areas\nAct in accordance with fire, health and safety regulations and follow the correct procedures when required\nServe your role and Team in an environmentally-conscience manner\n

What are we looking for?

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Overnight FO Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

\n\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nFlexibility to respond to a range of different work situations\nCalm, efficient and able to work well under pressure\nExcellent inter-personal and communication skills\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience supervisory experience\nKnowledge of the hospitality industry\nHigh level of IT Proficiency\n\n



What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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