Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.
Location OverviewThe Safety and Security Officer is responsible for providing protection and communication with hotel guests and associates. They are also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of rules and regulations.
Responsibilities Use proper radio etiquette at all times.Maintain and review daily activity log.Maintain confidentiality with respect to guest and employee incidents.Check ID of visitors/employees as necessary.Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.Respond to emergency situations, including medical, security, guest complaints, etc.Respond to altercations, and investigate.Monitor TV cameras.Administer First Aid/CPR as necessary.Check safety hazards.Complete Incident/Accident reports in a clear and concise manner.Monitor associates as they enter and exit the building.Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.Perform other duties as requested by management. Qualifications High School diploma or equivalent and/or experience in a hotel or related field preferred. Available to work a night schedule.Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Ability to physically deter individuals who pose a threat to employee and/or guestsMaintain a warm and friendly demeanor at all times.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.