Job Title: Overnight Tracking Agent Job Description The primary duty of this role is to provide detailed tracking and customer service support to our company drivers and brokered carriers. The ideal candidate must be computer literate, able to work as a team player, multitask, problem solve, and handle high volume inbound and outbound calls and emails. Responsibilities + Communicating with carriers via phone and email in a fast-paced environment. + Handling dispatching calls and emails with professionalism. + Providing detailed tracking information and customer service support. + Maintaining professional communication skills via email. + Utilizing basic Excel for data entry and logistics tracking. + Booking freight and managing logistics operations. + Negotiating and handling dispatch customer service. Essential Skills + At least 1 year of customer service experience. + Strong written and verbal communication skills. + Experience with Outlook. + Ability to manage time effectively and multitask. + Dispatcher background is highly preferred. + Experience in hospitality, such as serving or bartending, is a plus. + Experience/knowledge of logistics, freight, intermodal, and carrier sales. Work Environment The office has a laid-back dress code and an open floor plan with multiple teams and a team lead that all sit together. The position requires working 4 shifts of 10 hours each from 8 PM to 7 AM with a 1-hour lunch break. Shifts can either be Sunday night through Wednesday night or Monday night through Thursday night. The first week has flexible hours from 8:30 AM to 5:30 PM. Benefits include competitive base salary, monthly bonus opportunities, full benefits (medical, dental, vision, life, 401K), PTO, and profit-sharing program. Internship program opportunities are also available. Pay and Benefits The pay range for this position is $20.00 - $22.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Jacksonville,FL. Application Deadline This position will be accepting applications until Jan 31, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.