Location: Must live within a commutable distance of the Oriskany NY office (Central NY) - Bloomfield CT - Tampa FL - or Aurora IL Office Once a month in office for meetings Key Responsibilities: Coordinate analyzing claims overpayments and determine recovery strategies. • Prepare written notification and supporting documentation with dissemination of information regarding overpayment calculations including tax details when applicable. • Contact claimants and handle recovery arrangements for overpayment. • Handle inquires and responses from internal and external callers. • Maintain and reconcile outstanding overpayment balances, past-due overpayments and uncollectible overpayments. • Prepare and provide write-off documents that are deemed uncollectible, or collections efforts are exhausted for write off approval. • Conduct Special Projects as assigned. Knowledge, Skills and Abilities • Excellent verbal and written communication skills. • High level of mathematical aptitude required. • Intermediate or higher level of Excel experience required. In addition to being able to work within multiple systems to complete day to day workload. • Ability to abide by MetLife's policies. • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA). • Ability to establish and maintain positive and effective work relationships with coworkers, clients and customers. Essential Business Experience and Technical Skills: Required: · 1-3 years Customer Service experience including outbound phone work experience. · Intermediates excel knowledge (formulas and formatting). · Strong math skills. · Strong documentation skills. · Analytical thinking required. · Letter writing skills required. · Ability to multitask and stay focused in high paced environment. · Ability to function in a matrix environment. · High School Diploma Required. Preferred: · 1-3 years of Claims experience. · Negotiation skills. · Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language. * Financial BG experience Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.