**Position Summary** Position leads and is responsible for the functions related to all owners, their agents, and representatives regarding their owned unit within the confines of the property. This position is responsible for all forms of communication with all owners, coordination of owner visits to property, use of their unit and directs and participates in condition inspections of same with support from AOAO, HSKPG and UIM leaders. OSM is responsible for organizing and coordinating unit renovation projects. OSM should be knowledgeable on AOAO, House Rules and the rental agreement and financial statements associated with the rental program and be able to answer owners’ questions on same. OSM is responsible for AOAO budget prep assistance, recording secretary services for AOAO board meetings and AOAO website maintenance and oversight. Salary range $65K - $68K w/bonus plan **Position Requirements** + 3-5 years managerial experience in hospitality or property management. + Some real estate knowledge preferred. + Familiar with association by-laws, covenants, and house rules as they relate to owner’s rights and duties. + Able to exercise discretion and good judgement and be able to make decisions that will have significant impact on operations. + Able to identify and analyze customer’s needs and wants to meet and exceed their expectations through various resources. + Able to lead, direct, work independently with minimal supervision and make administrative decisions. + Able to work flexible hours to assist with familiarization tours, site inspections, attend company sponsored events, and entertain clients. + Working knowledge of software including Windows Office (Excel, Word, PowerPoint, Publisher, Outlook). **Position Responsibilities** + Responsible for all activities that are required in meeting requirements of owners using discretion and independent judgment. Role requires initiative and independent decision making and includes, but is not limited to, planning, preparation, and execution of AOAO and rental committee meetings, responding to owner requests and following through on appropriate direction given by the General Manager, owner or owner's representative. Also responsible for the successful renewal of management agreements and, where applicable, the growth of units in rental programs through achieving goals and objectives set by the General Manager. + Responsible for the quality of service as measured by owners' comments and feedback. Requires independent review and analysis of the frequency and severity of complaints or issues raised regarding their units and requires significant decision making relative to the development of strategies to correct with owners. + Owner Services manager must regularly and consistently meet all deadlines for submitting work requested by GM or individual owners. In addition to being submitted on time, work should be accurate and formatted in an appropriate and professional way when a specific format is not provided. + Expected and encouraged to participate in programs which expand and develop professional knowledge and experience or help develop and enhance a skill. Examples of these activities include professional certification through AH&MA, extension courses, and corporate training. Responsible for contributing to the professional and technical development of all employees. + Communicate effectively verbally and in writing. Communication is not only defined as the ability to send messages, but also to receive and act appropriately. + Must be able to independently lead, organize and coordinate common area renovations and the rental pool renovation program which will include, but not be limited to, working with, and following up on all contractors, preparing the necessary documentation of work completed in each unit and organizing all unit files. + Responsible for participating in a property safety program and joint inspection of owners' unit with general manager to identify potential safety hazards. + Must be able to assist with front office tasks such as answering guest inquiries, managing reservations, and handling guest-related issues when needed. + At times, the Owner Services Manager will serve as the Manager-On-Duty, overseeing daily operations and ensuring the highest standards of service and operational efficiency are maintained. + Responsible for responding to emergency situations promptly and effectively, ensuring the safety and well-being of guests, owners, and staff. + Must be able to cover Administrative Assistant roles during PTO and sudden schedule changes, ensuring continuity of administrative functions. + Assist the housekeeping and maintenance teams with questions or issues as they arise, providing guidance and support to ensure smooth operations. \#LI-CW1 \#imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture