Hourly Rate: $32.96 **Job Responsibilities:** + Acquire and maintain rental management contracts for all participating rental units. + Give detailed presentations to new clients joining the rental program. + Ensure new units are correctly billed for any start-up costs. + Introduce new unit owners to rental program. Review RMA contractual specifics with potential owners considering the rental program. + Take physical inventory of unit before entering into rental program. + Schedule installation of equipment and services to units entering the rental program. + Recruit NIRP units’ owners to participate in rental program. + Ensure that all NIRP units borrowed for rental use have appropriate insurance in place. + Negotiate with NIRP unit owners on rates to be paid for borrowed units (if and when needed). + Make sure that all liability insurance policies are in place BEFORE units are placed in the program. + Make sure that all liability insurance policies remain in place and appropriately endorsed. + Remove any unit from the program in which insurance is not in place, for any reason. + Act as liaison between unit owners and vendors for repair/upgrading of units. + Prepare work orders for maintenance repair and submit to accounting after work is completed. + Track periodic reports from the housekeeping department about the condition of each unit. + Schedule heavy duty cleaning and maintenance and bill the same. + Work with Maintenance Manager in preparing Work Orders for repairs and maintenance. + Ensure that all Work Orders include agreed upon profit markup. + Prepare labor and material estimates on all quoted jobs. Reconcile all Work orders at each periods end. + Bill owners for services performed under the dollar threshold amount in the IARA. + Bill owners for replacement parts needed in units (i.e. batteries, bulbs, air filters, etc.). + Bill owner’s monthly fee to cover replacement parts. + Schedule at least one capital project per year to accomplish in all units (i.e. – carpets, TV’s, etc.). + Contact Unit Owner for permission to take bids or repair items that need attention in units. + Prepare owner services reports as directed. + Maintain copious notes on all unit owner communication in Owners Profile in PMS System. + Order FF&E when needed and when permission is received. + Discuss the use of Reserve Funds for annually scheduled projects and other possible needs. + Track and report the balance in Owners Reserve Accounts (in room). + Reserve funds lacking, discuss whether rental program can provide unit owner with 3-month terms as an incentive to renovate units. + Evaluate rental units to ensure units meet standards. + Conduct annual inspections and grading of all rental units and prepare individual written reports to all owner based upon the results of this inspection. + Accept and track Owner Reservation requests and owner guest reservations. + Inspect and insure superior condition of unit before owner visit and periodically during year. + Inspect all units in the rental program at least once a year and record blemishes and work necessary. + Communicate with unit owners regarding their questions, concerns, comments and suggestions. + Maintain complete and accurate correspondence files, including Owner Services Master List. + Attend BOD and Committee meetings when possible and when critical issues are happening at the property. + Respond to all owner communication within 24 hours. + Notify unit owners if and when unit needs to be taken out of rental availability for 2 days or more. + Schedule meeting with Owners visiting property to discuss conditions and revenues. + Provide General Manager with advanced notice of owners visiting or staying at property. + Adhere to any agreements to pay condo maintenance on behalf of Unit Owner. + Share Oversight responsibility of bringing units back in rental availability in a timely manner. + Control timing when possible of removing units from rental rotation. + Prepare in advance to remedy issues in units at appropriate times. + Communicate any and all discontented owners or mishaps to the General Manager. + Manage and block reservations. + Manage and track distributions. + Manage and track all fixed income rooms. **Owner Centric Activities:** + Assist owners in upgrading and maintaining the rental units providing information and comparable as necessary. **Job Qualifications:** High School degree/diploma. Some college preferred. Real Estate licenses preferred. Condominium /Resort background preferred. Previous Vacation Rental and Guest Service Experience. Must have financial proficiency to include working with budgets, forecasts, and analytical reporting. Sales experience desirable. **Physical Requirements:** + Identify and distinguish colors + Frequent sitting + Stand for long periods of time + Walk extended distances + Lift/carry over 50 lbs. + Reach hands and arms in any direction + Kneel and/or stoop repeatedly **Working Conditions:** + Work in normal office conditions in close proximity to others + Outdoor weather conditions + Extreme cold (non-weather) + Extreme heat (non-weather) + Wet or humid conditions + Near moving or mechanical parts + On high precarious places + With fumes or airborne particles + Near toxic or caustic chemicals + Near risk of electrical shock + Near loud noises + In areas of strong vibration Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture