At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** You support strategic programs, and you are responsible for data, reporting and KPI related activities and building a continious improvement culture in the department. **Careers that Change Lives** By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe. To support our Specialized Services department, we are currently looking for a full-time talented Business Improvement Analyst with a distinct drive for execution and results. **A Day in the Life** Our Specialized Services Customer Care teams form the first point of contact in the order management field for specific OU's within Western Europe which require a customized service model. In close co-operation with our internal parties and stakeholders, we strive to ensure excellent quality, swift delivery and ultimately our patients' safety and health! Within this role as Business Process Improvement Analyst you will be a member of the Specialized Services management team and adding value to our customers and patients through continious improvement and offering customized services. You support strategic programs, and you are responsible for data, reporting and KPI related activities and building a continious improvement culture in the department. You will collaborate with our internal teams and operating units to drive transformation and harmonization of the processes, governance of existing processes, develop playbooks on new processes, and evolve processes as systems technology evolves to support our journey. You will participate and/or lead several projects aimed at operational excellence, data metrics, reporting & analyitics which are designed to evaluate and ensure the business policies, principles, and standards needs are met. You may act as a mentor to colleagues or may direct the work of other lower level professionals. You are a self starter and as individual contributor you have the responsibility to deliver and/or manage projects assigned to you and work with other stakeholders to achieve desired results. You will design efficient processes to support business needs and create transparency about existing processes and changes. Furthermore, you are required to work from Heerlen office minimium 2 days a week, preferably 3 days and the other days you can work from home. Responsibilities may include the following and other duties may be assigned. + Delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills + Plans, performs and implements continious process improvement initiatives (such as Lean or Six Sigma). + Developing diagrams and evaluates existing processes. + Organizing, leading and facilitating cross-functional project teams. + Developing metrics that provide data for process measurement, identifying indicators for future improvement opportunities. + Collecting data (e.g. Celonis) to identify root cause of problems andinitiates improvements based on the data + Measuring performance against process requirements. + Providing consultation on the use of re-engineering techniques to improve process performance. + Providing presentations and training courses including measurement, analysis, improvement and control. + Communicating with broad audience on various level in organization. + Performing cost and benefit analyses + Cooperating with internal teams and operating units + Supporting department on knowledge retention of standard process though creating Subject Matter Expert community + Investigating data sources to identify gaps in performance or existing processes + Acting as a change agent, helping the organization through their Continious Improvement journey + Seeking opportunities to raise quality standards and minimize lead time + Thinking outside of box, offer solutions to resolve complex situations **Must Haves** + Bachelor’s or master’s degree + +5 years’ experience in customer care/service, supply chain, order management or logistics + Hands-on mentality combined with strong analytical and decision-making skills, able to simplify complicated concepts + Fluent in English language in word and writing + Strong sense of responsibility, high flexibility, and dedication + Ability to develop enterprise end-to-end processes flows + Ability to extract key information needed for KPI driven analytics; + Advanced knowledge of Microsoft Office applications (Access, Visio, Word, Excel, and PowerPoint) + Expertise in problem solving techniques to efficiently drive process improvements (Lean Sigma) + Experience working within a in a project-oriented team + Able to prioritize in a constantly changing environment and effectively deal with stress + Excellent communication skills (verbal and written) + Excellent Excel and PowerPoint skills + Ability to develop effective relationships with business user, technical staff, and executive management + Self starter & Independent approach + Eagerness to understand the situation of a collaboration partner and to learn about the processes in detail + Strict following agreed deadlines + Driven by goals and deadlines + Curiosity and attention to detail + Experience in using SAP **Nice to Haves** + Educated to degree level in Business or related field preferred + Experience with data collection (e.g. Celonis) **We Offer** At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward. We offer a competitive salary and benefits package to all our employees: + Flexible working environment + Annual Incentive Plan % depending on company results + Pension scheme and group discount on healthcare insurance + Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab + Employee Assistance Program and Recognize! (our global recognition program) **About Medtronic** Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are **engineering the extraordinary.** **Our commitment** Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. **Your Answer** Is this the position you were waiting for? Then please apply directly via the apply button! \#LI-Hybrid **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) **Welcome to our new Careers Site!** **If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com