Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

We are looking for an enthusiastic People & Culture Operational Advisor to join our People Support Solutions (PSS) chapter. In this role, you'll partner with People & Culture (P&C) colleagues, as well as business stakeholders, to deliver exceptional operational support and proactive solutions.

Key Responsibilities

Advise & Support: Provide expert advice to P&C colleagues and stakeholders on complex HR requests, ensuring ownership and solution-driven approaches.Lead Projects: Lead PSS squads for seamless execution of reorganizations, transformations, acquisitions, and divestitures.Engage Stakeholders: Continuously engage with Chapter stakeholders, actively participating in P&C meetings, seeking feedback, and enhancing partner experiences.Drive Improvements: Identify cross-functional process issues and collaborate within our P&C network for effective solutions.Global Initiatives: Represent PSS globally or regionally, contributing valuable insights and training others during key initiatives or new system launches.Forecasting: Predict demand for PSS teams around key organizational events.

Skills and Competencies

Experienced HR professional with a background in matrix, global/virtual environments.Exceptional communication, consulting, and influencing abilities.Proactive with strong negotiation skills; able to handle time pressure and manage multiple priorities.Leadership capability without direct authority; emphasize end-to-end ownership.Proven expertise in project management, change management, and process improvements.Analytical mind with a customer-oriented approach.

Your Core Capabilities

Customer Centricity: Anticipate needs, show cultural awareness, and manage responses effectively.Accountability: Understand the bigger picture; engage others for successful outcomes.Problem-Solving: Utilize active listening, critical thinking, and process improvements.Growth Mindset: Embrace learning opportunities, take risks, and provide/receive feedback.

Requirements

University degree or equivalent, HR preferred.5+ years of experience with HR processes or generalist roles.Fluent in English (Additional languages like German, French, etc., are a plus).Experience with tools like Workday, ServiceNow.Preferably with certifications in Project Management, Change Management, or Process Improvement.

If you are ready to make a significant impact and further your career in a dynamic global environment, we want to hear from you! Apply today and be a part of a team that values innovation, collaboration, and excellence.

Relocation benefits are not available for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.