Introduction
The Tier 1 Shared Services Generalist is an integral part of our team, serving as the first point of contact for employee inquiries. In this role, you will provide high-quality support to employees by addressing and resolving a wide range of HR-related questions and issues, or escalating cases to subject matter experts when necessary. You will also be responsible for the administrative processes related to the complete associate lifecycle which includes talent acquisition, onboarding, data changes, leave(s) of absence, and offboarding. This entry-level role offers an excellent opportunity to grow your career in Human Resources while contributing to an exceptional employee experience.

What you will do:
•    Initiate the position requisition process in the Company’s applicant tracking system, ensuring comprehensive and correct entries are made; monitors for approval and publishes accordingly. 
•    Enter and maintain accurate employee data updates in applicable systems, including onboarding, leave(s) of absence, changes and terminations.
•    Serve as the first point of contact for all employees inquiries, including employees, leaders, contingent workers, and others who contact the Shared Services, keeping ‘exceptional employee experience’ top-of-mind. Provide guidance and resolutions for routine HR-related matters, such as benefits, payroll, time off, and system navigation. Escalate complex or specialized cases to appropriate teams or subject matter experts within People & Culture.
•    Maintain employee personnel records in accordance with applicable country regulations.
•    Respond timely to requests from authorities and other parties where applicable.
•    Administer and track benefit and incentive programs such as fitness reimbursement, applicable bonuses associated with CBA, spot bonuses, etc., ensuring timely and accurate execution. 
•    Other duties as assigned.

Who You Are:
•    Bachelor’s degree in human resources, Business Administration, or a related field preferred, or equivalent work experience.
•    0–2 years of experience in Human Resources, customer service, or a related field.
•    Experience with HR systems, case management tools, or ticketing systems is a plus.
•    Knowledgeable in MS Office (Excel, Word, Power Point)
•    Strong interpersonal and communication skills with a focus on delivering exceptional customer service.
•    Ability to handle sensitive and confidential information with professionalism and discretion.
•    Quality control — the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
•    Dependability—the individual is consistently at work and on time, follows instructions, responds to leadership direction and solicits feedback to improve performance.
•    Problem-solving mindset and attention to detail.
•    Strong organizational and time management skills.
•    Strong oral and written English skills are required. The addition of 1 or 2 additional languages is preferred.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide. 

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options. 

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit: www.vontier.com.