**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio **Your role and responsibilities** * As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. * A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. * You will work developing solutions that excel at user experience, style, performance, reliability, and scalability to reduce costs and improve profit and shareholder value **Required technical and professional expertise** * Salesforce Service Cloud experience. * Salesforce Lightning Framework experience. * Salesforce configuration and customization. * Experience with Apex, Flows, integrating Salesforce with external systems (JSON / RESTful Service Invocation), LWC **Preferred technical and professional experience** * Excellent written and verbal interpersonal skills for coordinating across teams. * Relevant Salesforce certifications. * Need to have consultative skills, and technical knowledge to effectively integrate packaged technology into our clients’ business environment and achieve business results IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.