**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** Providing application support: Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops. Managing code migration across environments to ensure continued and synchronized functionality. Managing the incident lifecycle and owning the same until closure and satisfaction of originator. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics Provide from desk and on-call support Operate in a Shift model to provide 24x7 application support coverage. Implement platform upgrades and regression testing Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc. Ensure application performance to expected levels through proactive and preventive maintenance. Prepare and collate metrics of tasks, incidents and environment change actions performed. **Required technical and professional expertise** * Should have extensive experience in Salesforce Platform Services which includes [1] Salesforce.com, Configuration and administration, Apex Code, Visual Force * Fluent in Japanese language (speaking, as well as reading and writing kanji) * Able to translate English to Japanese and vice versa * Amenable to work on a client-based schedule (dayshift, mid-shift, night-shift) and in any IBM location in Quezon City (Eastwood and/or UP Ayala Technohub) or Cebu. References Visible links 1. http://Salesforce.com **Preferred technical and professional experience** * JLPT N1-N3 certification is preferred