Summary: 

The Slot Ambassador provides courteous and prompt guest service in a friendly demeanor and positive attitude. Creates an atmosphere of excitement on the casino floor that is compelling to all internal and external guests.  

 

Essential Functions and Responsibilities:  

Encourages new guests to enroll in the True Rewards club 

Delivers information to guests explaining club functions, redeem points, promotions, offers, and benefits 

Assist Casino Host in filling VIP Events, concerts, and shows 

Ensures the gaming floor is clean and neat at all times 

Coordinates jackpot pictures and complete required documentation for winnings 

Provide information concerning property services and local destinations 

Assist with tournaments and casino events as requested 

Develops and maintains positive relationships with guests 

Verify and accurately complete all monetary transactions 

Understand company and departmental policies and procedures in order to provide consistent and accurate information to guests and employees 

Comprehend and follow written and/or verbal instructions 

Work under pressure with minimal errors and meet deadline 

Maintain assigned shift/job requirements in conformance with company standards 

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if it applies to the position 

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards 

Perform other duties as assigned