**What You'll Do** As a **Paid Family Medical Leave Claim Analyst 2** , your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, prioritization, and communication skills to assist with our clients’ Paid Family Medical leave claims – all during a time in which they may be facing major changes in life. **Here are a few examples of the kinds of things you’ll do:** + Obtain, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions. + Communicate with employers, employees and medical providers via phone, email, text, and letters. + Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position. + Monitor and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines. What else do you need to know? This position offers you a challenging yet rewarding career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful! Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! **Who You Are** + High school diploma or equivalent with 3+ years of customer facing work experience. + Bachelor's/Associate's degree, with 1+ years of customer facing work experience preferred. + Ability to actively listen while you collect information on the telephone and provide strong customer service skills. + Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey. + Excellent analytical, organizational, problem solving, decision-making, and multi-tasking skills. + Computer skills and typing proficiency. + Work independently as well as in a team environment. + Paid Family Medical Leave experience preferred. + Fineos Cloud experience is a plus! **Salary Range Information** Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. **Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)** $19.47 - $35.19 / hour **Time Off Program** Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. **Pension Eligible** Yes **Additional Information** **Work Environments** This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors. **Job level** We’ll consider talent at the next level with the right experiences and skills. Must have at least 1 - 2 years processing PFML claims for any state leave program either through the state as their employer or another carrier along with FINEOS system experience. **Work Authorization/Sponsorship** At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links: Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants) **Investment Code of Ethics** For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. **Experience Principal** While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values (https://www.principal.com/about-us/careers#core-values) , benefits (https://www.principal.com/about-us/careers#benefits) and why we’re an exceptional place (https://www.principal.com/about-us/careers#reputation) to grow your career. **Principal is an Equal Opportunity Employer** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Posting Window** We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. **Original Posting Date** 1/22/2025 **Most Recently Posted Date** 1/22/2025 LinkedIn Remote Hashtag \#LI-Remote