Job Summary: Responsible for engaging with the patient and referral source. Reviews incoming referrals for appropriateness for palliative care or hospice. Processes and posts information to patient’s chart, educates patients and families regarding medications, treatments and care, and referrals. Manages patient phone calls, triage, and follow-up under directions of providers and clinical staff. Relays appropriate information and interacts with referral sources to facilitate program services. Provides a high level of administrative and provider scheduling support and general clerical and project-based work for the Palliative Care Program. Essential Functions: + Accepts incoming referrals and verifies eligibility of palliative care or hospice care. + Verifies referral sources are entered correctly and performs follow up with referral sources. + Seeks clinicals and collaborates with the community provider. + Calls patient/family for initial information visit. + Enters information into the medical record. + Schedules initial appointments. + Gathers and tracks palliative related data, and updates spreadsheets and dashboards as needed to communicate accurate metrics. + Participates in agency performance improvement activities to address potential gaps in service provision. + Covers for other palliative staff as needed. + Actively participates in organization-wide performance improvement activities. + Demonstrates an understanding of and commitment to the Palliative Care philosophy, agency mission, and vision. + Ensures that all necessary information is shared with appropriate personnel. + Understands and complies with Hospice Medicare and Medicaid conditions of participation. + Participates in ongoing professional development and continuing education opportunities to stay current with best practices in palliative and hospice care. + Complies with applicable local, federal, and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. + Adheres to the organizational Code of Conduct, policies and procedures, protocols and processes and all regulatory and legal requirements. + Adheres to NorthStar standards to care for every person, every time, 100% of the time. Qualifications: + Medical Assistant (CMA or RMA) certification or Licensed Practical Nurse (LPN) preferred. + Strong knowledge of medical terminology, medical documentation, and medical office law & ethics is required. + One (1) to three (3) years previous medical experience preferred. + Experience with issues concerning the terminally ill and death and dying preferred. + Must demonstrate strong proficiency in Microsoft Office products. + Must be a team player and promote positive, constructive relationships with communication and collaboration at all levels, while maintaining confidentiality. + Must possess effective organization, prioritization and follow-through skills and excellent interpersonal skills. + Must demonstrate sound judgement; dependability; accuracy; attention to detail and emotional intelligence. + Demonstrates excellent verbal and written communication skills. + Demonstrates excellent organizational skills. + Must be eligible to work in the United States.