Papa John's Teammember Job Details Job Location Papa Johns - Hogansburg, NY Position Type Part Time Salary Range $15.50 - $16.00 Job Shift Any Description Position: Team Member Department: Papa John’s Location: Papa John’s Status: Part-Time/Full-Time Reports to: General Manager COMPANY OVERVIEW TLA-PJ Hospitality LLC is part of the Papa John’s family, dedicated to delivering high-quality pizza and exceptional customer service. Our mission is to seize opportunity, lead with passion, and be the absolute best in the industry. As a team member, you will be a part of our commitment to ensuring that every customer experience is positive, friendly, and professional. JOB SUMMARY As a Restaurant Team Member at Papa John’s, you will be responsible for a variety of operational duties in the restaurant, including food preparation, order taking, customer service, and ensuring a clean, safe work environment. You will work as part of a team to create an excellent experience for our customers, contributing to a positive atmosphere and helping meet the restaurant’s goals. KEY RESPONSIBILITIES Customer Service (50%) + Greet customers and take orders in a friendly and professional manner. + Provide quality customer service both in-person and over the phone. + Address customer inquiries and resolve issues to ensure satisfaction. Food Preparation & Order Handling (30%) + Prepare ingredients and make quality products according to company standards. + Work in various stations as assigned, ensuring fast and accurate service. + Handle transactions using the PROFIT System and suggestively sell to increase check averages. Team Support & Cleanliness (20%) + Assist team members during shifts, ensuring that all tasks are completed in a timely manner. + Perform closing duties, including cleaning workstations, and maintaining a safe and organized workspace. + Follow uniform and appearance standards to maintain a professional image. REQUIRED SKILLS & EXPERIENCES + High school diploma or equivalent preferred. + Strong communication and customer service skills. + Ability to work as part of a team and multitask in a fast-paced environment. + Basic math skills for handling cash transactions. + Ability to follow safety guidelines and work efficiently. PHYSICAL REQUIREMENTS + Standing & Walking: Ability to stand for prolonged periods and move around the restaurant. + Lifting & Carrying: Must be able to lift up to 50 pounds and handle heavy items. + Manual Dexterity: Repetitive use of hands, including food preparation and operating the cash register. + Mobility & Flexibility: Able to bend, twist, and perform tasks requiring mobility in a fast-paced environment. Qualifications PREFERRED QUALIFICATIONS + Previous experience in a customer service or food service role is a plus. + Knowledge of food safety practices and restaurant operations. SUCCESS IN THIS ROLE Success as a Restaurant Team Member will be demonstrated through: + Customer Satisfaction: Providing excellent service and addressing customer needs professionally. + Operational Efficiency: Completing tasks quickly and accurately while maintaining high standards of food quality and cleanliness. + Team Collaboration: Working effectively with fellow team members to achieve restaurant goals and maintain a positive work environment. + Adherence to Safety & Standards: Following all company safety procedures and maintaining cleanliness and organization. DISCLAIMER This job description is intended to provide a general overview of the responsibilities of the position. It is not an exhaustive list, and the job requirements may evolve to meet business needs. Management reserves the right to modify duties as necessary. APPLICATION PROCESS Interested candidates may apply by submitting a letter of interest, resume, and/or application via the company’s application portal or in person at the restaurant.