Job Description: Paratransit Dispatcher 100% in office position Merced, CA. Not a remote position. Overview: The dispatcher is responsible for ensuring on-time performance and optimum vehicle utilization through efficient routing based on scheduled times and pickup locations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Professionally communicate with Customers, Operators, Dispatchers, and Management team to ensure a smooth-running dispatch operation. This position is subject to union membership in General Teamsters Local 386. Hourly starting rate to increase to $18.04 effective October 1, 2024 in accordance with the collective bargaining agreement. Transdev is proud to offer: + Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision + Paid time off & vacation Key Responsibilities: * Create and monitor route development and performance based on passenger trip reservation. The goal of a dispatcher is to maximize on-time service delivery based on trip scheduled times, trip pick-up times, trip destination times, minimize passenger ride times, vehicle capacity management, Operator hour of service, meal/rest break requirements and response to vehicle break downs, accidents and passenger and general public service interruptions. * Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required. * Take incoming calls for new reservations. * Use tools to find addresses, quote fares, use computer aided navigations tools and assist Operators in locating addresses. Read maps, and make necessary changes as needed. * Keep the Supervisors, management and customer service teams apprised of service disruptions. * Follow Company/System SOP’s for management or other critical incident response * Communicate to passengers, Operators and other operational support staff in a way that is always professional and respectful. * Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner. * Maintain proficiency in all scheduling/dispatching functions, tools and software. * Confirm all no-shows in accordance to system no-show SOP’s. * Handle all run deviation requests in a timely manner. * Monitor available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business. * Inform oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information. * Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays. * Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy. * Other duties as assigned. Education, Licensing, and Certifications: * High school diploma, general education degree (GED); some college, degree preferred Experience: * Two years of experience in dispatch, customer service, or related experience. Skills and Knowledge Required: * Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Maintain highly professional demeanor during all interactions with Operators and Customers including during times of high stress and limited resources. Preferred Skills: * Maintain professional internal and external relationships that meet company core values. * Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department. * Proactively establish and maintain effective working team relationships with all support departments. * Bilingual in Spanish & English. * Multi-task in a fast-paced environment with limited resources and maintain a positive attitude. * Demonstrate ability to interact and cooperate with all company employees and departments * Ability to handle multiple and changing priorities. * Ability to work effectively, independently, and in a team environment. * Excellent communication skills verbal and written with the ability to prepare and submit reports. * Excellent computer skills: Excel, Word, and Outlook. Work Schedule: Full -Time. Requires flexibility in working days and hours including working nontraditional business hours such as early mornings, evenings, weekends, and holidays. Pre-Employment Requirements: * Background check * DOT Drug and Alcohol Testing required Physical Requirements: * Occasionally standing, walking, squat/kneel, bend, reaching above shoulder * Constantly sitting * Frequent reaching outward * Lifting of 10lbs or less (occasionally) * Lifting over 11lbs - 20lbs (occasionally) * Working in work environment that requires multiple people talking in close proximity using two-way radio/communication systems, telephone, video and other commuter aided communication systems. About Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 2824 Pay Group: UC8 Cost Center: 55457 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.