Compensation Amount:

110,000.00 USD Annual

Job Summary:

The General Manager leads and manages the Managers for Silver Falls. The General Manager should have previous experience in leading multiple units, as the General Manager will be responsible for ensuring area-wide customer and client satisfaction. The position is responsible for driving business strategies in lodging, food and beverage, retail, marketing, facilities and project management and environmental compliance. The position is responsible for overall operations and financial performance of the GSI operations at SFSP. The General Manager should anticipate up to 60% local travel including park operation; and be able to provide support to other businesses in the area when needed.

Job Description:

ESSENTIAL FUNCTIONS

Establishes objectives for the area while enhancing organizational structure and efficiency. Conducts analyses, formulates plans, identifies key responsibilities, communicates effectively, and delegates essential tasks to relevant personnel to ensure seamless operational flow.  Ensures that the role encompasses thorough analysis, problem-solving, and timely decision-making to positively influence business direction. Develops innovative strategies aimed at driving business growth.  Navigates exceptional circumstances to maintain operations in alignment with Company standards.  Assesses unit environments and critical business indicators within the area to pinpoint issues, concerns, and opportunities for improvement, thereby providing guidance necessary for achieving objectives.  Evaluates unit environments and core business metrics to identify challenges and areas for enhancement while offering coaching to the team to facilitate the attainment of operational goals.  Formulates strategic and operational plans that support the execution of division and company initiatives aimed at achieving both operational excellence and favorable business outcomes.  Oversees the annual development of maintenance plans and project forecasting with a keen focus on Historic Preservation requirements and environmental compliance.  Monitors staffing across the area management functions and assumes the role of Manager on Duty (MOD) as required.  Reviews hiring initiatives, staffing strategies, employee morale, while actively promoting Career Development and Workplace Diversity.  Communicates information clearly and effectively to the Senior Director of West Coast Operations.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma/G.E.D. equivalent required, Management, Hospitality, Culinary or associate degree in food service or related field preferred.At least 3 years General Manager or equivalent level position experience with multi-unit management experience.Demonstrated proficiency in clear and concise communication, both verbal and written.Proven experience in the analysis of financial reports.Competence in handling confidential and sensitive information.Strong problem-solving skills; adept at navigating complex and high-pressure environments, particularly within multi-unit settings.Solid understanding of business processes and system development, complemented by a robust background in customer service and client relationship management.Historic Preservation Certification obtained in first 6 months.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise moves in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.Ability to stand for the entire work day and to climb steps regularly. Withstanding temperature extremes and inclement outdoor weather. Reading and writing work-related documents in English.Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Constantly communicates and receives verbal communication with other employees in fast-paced environment.Physical presence at the job site is essential to perform job duties. 

EQUIPMENT USED

Typical office equipment (computers, phone system, fax, copiers, scanners, among others).Marina and dock maintenance equipment,etc.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.