Overview A Parking Shift Supervisor oversees the daily operations of parking facilities, managing staff, ensuring efficient parking management, enforcing policies, and handling customer concerns to maintain smooth and organized parking services. Responsibilities Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures. Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service. Responsible for the hiring, selection, training, motivation, evaluation, disciplinary action, and termination of all transportation employees. Responsible for the courteous and expedient handling of guest complaints. Plans, organizes and develops major special event arrivals/departures, VIP arrivals and group arrivals/departures. Must have ability to conceptualize and develop an annual budget. Communicates and resolves guest complaints to area of responsibility. Promotes positive, professional, friendly and courteous service to all guests. Establishes and assures compliance with policies, procedures and standards as related to the operation of the department. Personally covers the peak valet parking business periods, Friday and Saturday nights, special events days and nights, and major convention check-ins and checks-outs, to ensure proper traffic flow. Monitors valet parking revenue. Maintains accurate operating procedures and valet parking ticket issuing. Oversees the accuracy of bar code system, 100% adherence to pre-parking surveys, enforcement of safe driving habits and loss control management. Prepares and implements pro-active scheduling based on volume of anticipated business and controlled vacation requests. Performs any other duties as assigned. Qualifications Two (2) to three (3) years prior experience in parking operations in a supervisory capacity. Knowledge of valet and front door services necessary. Valid New Jersey driver’s license a must.