Enterprise Mobility has an excellent opportunity for a Part Time Customer Assistance Representative Sr at the Kauai Enterprise Airport.
Shift: (20-29 hours) must be available between 6pm-11pm, including weekends
Rate of pay $21.85/hour
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Benefits:
Time Away from Work (paid time off) Employee discount Retirement savings plan including 401k with match and profit sharing Medical InsuraceTraining and development
As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority.
Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years old Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Apart from religious observation, must be able to work (20-29 hours) between 6pm-11pm, including weekends