Job Overview:

 

The onsite Assistant Community Manager assists in the everyday questions and needs of the residents; serves as liaison with staff and vendors; performs site reviews and processes covenants compliance correspondence; attends scheduled Board meetings (as requested) supports the Association’s community management team through timely completion of assigned administrative and project duties.

 

Compensation: $28-30/hr

 

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

 

Your Responsibilities:

Acknowledge and greet all residents and guests in a friendly courteous manner. Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance. Monitor security cameras and act if inappropriate behavior of a member is noted. Inform CM or other senior staff member of any injury or behavior incident, complete incident report and/or call law enforcement or emergency crew as needed. Consistent use and maintenance of information in Connect, Tasks and other FirstService database programs as assigned. Create clear, concise, professional and accurate written communication to residents in a timely manner. Move management; perform move coordination duties as assigned. Perform site reviews and related correspondence and follow-up as assigned. Support staff to complete administrative duties. Support staff to receive and process ARC applications, Maintain and generate all required association and management reports. Operate and manage the access card and directory access system. Make every attempt to enforce rules and regulations in a professional manner. Assist with light general maintenance and set up as required. Process reported maintenance items to appropriate staff member or vendor. Inventory and maintain an adequate level of all supplies. Maintain an organized and clean workspace according to company procedures. Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation. Other duties assigned as needed. Answer phones, pick up mail, and respond to emails Create and distribute vehicle tag forms, set up vehicle tags in ISN system, and distribute tags to residents Create, track, distribute, and update new homeowner packet. Request ownership/rental proof from new homeowners and track their contact information. Update Connect once it changes over to new owner.  Assist new homeowners and tenants with customer service.  Assist with projects as needed, such as ordering new gate signs, renewing and decreasing AT&T contracts, and researching trash vendors, etc. General office work Perform check deposits Daily contact with gatehouse Check up on CCMR room contact the Ritz for repairs, etc. Contact PG&E about streetlight repairs

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to work under tight deadlines and consistently meet deadlines. Exhibit professionalism, professional attire and demeanor at all times. Demonstrates effective communication skills consisting of oral, written and listening skills. Demonstrates problem-solving abilities. Ability to draft correspondence and respond to inquiries and client concerns effectively and independently. Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point. Demonstrates organizational skills and ability to independently prioritize daily workload. Must work effectively and communicate with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.

 

Education & Experience:

Must have a minimum of a GED or a High school diploma. Valid Driver’s License and State Mandated Vehicle Insurance

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to lift 25 lbs. Must be able to sit or stand for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to effectively place and receive telephone calls and use voicemail system. Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust. Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.

The work environment characteristics are normal office conditions.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Full time position.  Typical schedule, Monday through Friday, 8:30 a.m. – 5:00 p.m.  Workdays, hours of work and location may vary and overtime work will be required from time to time.  This position does require working occasional evenings, weekends and some holidays per the direction of management. 

Consistent and regular attendance required.

What We Offer:

Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Verizon discount Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account

 

About Us:

 

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

 

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

 

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

 

To learn more about our company and culture, please visit www.fsresidential.com/california

 

Disclaimer

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.