Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored, and fluid services that fit the client's needs and requirements.  We are recruiting for:

Part time - Corporate Receptionist / Administrator Wednesday to Friday – 15 hours per week  08:00 - 13:30 Salary £9,386 Per Annum Location – Phoenix Group | Telford Job Overview

Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility. Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit the Phoenix Group premises by consistently delivering operational activity of the highest standard. 

 

Main Duties

Ensure that all reception and security operations run smooth on a day to day basis Maintain the Reception area to the highest standards, take ownership for your environment raising any maximo job requests to repair all faults and issues. To ensure an exceptional, memorable experience, one guest is delivered to all our clients Manage all incoming calls professionally, quickly and efficiently. To ensure all visitors are greated professionally and courtesly at all times All visitor contact details checked, validated and recorded onto site and Security passes issued to external guests / contractors Ensure a high level of security is maintained throughout our reception at all times. Any breaches are escalated immedietly. To support the Service Level Agreement by ensuring that all Customer Support activities are carried out effectively Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required Co-ordinate a taxi booking service To provide an outstanding level of customer service to clients and customers that meets or exceeds their expectations To take reasonable care for our own health & safety and that of others who may be affected by what you do or what you fail to do To maintain a professional appearance ensuring uniform is worn in the correct manner Liaise with customers via both verbal and written communication, proactively engage and build relationships with customers, ensuring that the position becomes the first point of contact for all queries Promote safe working environment and report any accidents or near misses to Mitie lifeline representatives and ensure appropriate records are completed To acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs To report health and safety issues, including all accidents and near misses to Mitie Lifeline Provide a key role in the contract team obtaining Hospitality Assured status   What we are looking for Person who is able to listen to clients request and respond in timely manner Take an ownership of individual customers request and strive to exceed customer's expectations Able to demonstrate one team ethos and work closely with other contractors Contribute to new ideas and be inventive Confident, friendly and have professional approach Demonstrate excellent communications skills Displays a responsible, flexible can do approach to work duties with passion to provide high standards of customer care and supports colleagues to achieve personal and team goals Excellent communication skills in order to be able to make customers feel welcome Excellent telephone manner High standards of personal hygiene and presentation Basic computer literacy to complete administrative tasks and good organisational skills