Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking Wealth, HSBC Life, Retail Banking Strategy and COO Digital Transformation.

We are currently seeking a high calibre professional to join our team as aPart Time Customer Service Ambassador (12 months contract).

Principal Responsibilities

Delivering excellent level of customer service at branchActing as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfiedActing as a bridge between branch staff and customers from the ethnic minority communityConnecting with customers who may speak one or more different languages (e.g. Hindi, Urdu, Punjabi, Nepali etc.) and helping them with their needsUnderstanding customers' needs and directing them to the right area of the branch to ensure their needs are fulfilled during their visitsAddressing customers' dissatisfaction and escalating to appropriate staff members to minimize further complaintsSharing with the community about our new services and branches welcoming Hindi, Urdu, Punjabi and Nepali speakers