What success looks like in this role:

Start Your Service Desk Career with Unisys!

We currently have several open positions on our service desk team, offering you the chance to join an environment where your skills and dedication will make a difference for clients worldwide. As part of a ‘Gartner Workplace Leader’, our culture is defined by openness, honesty, and responsibility, and our Agents embody the ethical standards that make us a trusted global name.

Our Customer Service team plays a critical role in helping our clients solve challenges and achieve results. You’ll have the opportunity to grow your career and potential, supported in an environment where we focus on doing the right things, the right way.

Position Highlights:

Our service window is Monday to Friday, 6 AM - 8 PM. You’ll work a 4-hour shift within this timeframe, scheduled a few weeks in advance to provide flexibility and ensure balanced coverage for our clients.

Your Key Responsibilities:

Troubleshoot, diagnose, and resolve IT-related technical issues, leveraging both technical and customer service expertise.Guide clients through steps to restore functionality.Take responsibility for resolving issues or escalating to Level 2 support.Coordinate Service Requests, following up with cross-functional teams as needed.Collaborate with team members on problem-solving to identify optimal service solutions.Actively use and contribute to the knowledge base, helping to close knowledge gaps.Follow up on and manage Service Requests.

Be part of a team where you are encouraged to reach your ambitions while contributing to a collaborative and impactful work environment.

You will be successful in this role if you have:

Native/close to native language skills in English (support language)

Experience in telephone technical support or any customer service related field is an advantage

Considerable familiarity with MS Office Suite particularly and the Windows environment in general

Attention to details and analytical mind-set

Ability to work on multiple and/or similar activities simultaneously

Outstanding team player attitude

Unisys Customer Service Team is for you, if you would like to:

experience real customer and employee diversity

be a trusted team member and have a supportive supervisor

work in an ethical company culture where you can be yourself

be part of our internal career development programs -we are working with a very large number of technologies, which gives you continuous opportunities to find your own path

have unlimited access to our online training tool to improve your soft skills and technical capabilities

What do we offer?

Hybrid working supportedMonthly gross 35,000 HUF cafeteria benefit, regardless of your weekly working hoursFixed extra language allowancePrivate Health Insurance – Premium Package provided for all Unisys associates after 6 months tenureHome office allowanceA strong internal career path with opportunities for advancement within UnisysA great team environment, along with extensive learning and training opportunities to support your professional development

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.