**JOB OVERVIEW:** Accurately balances all hotel income and expenses for 24-hour hotel operating period. **DUTIES AND RESPONSIBILITIES:** · Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues. · Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts. · Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses. · Transmit credit card batches. · Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur. · Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. · Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages. · Promote teamwork and quality service through daily communications and coordination with other departments. · May assist with other duties as assigned. **QUALIFICATIONS AND REQUIREMENTS:** High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: · Carrying or lifting items weighing up to 50 pounds · Moving about the public areas · Communicating with other people · Handling objects, products and computer equipment · Bending, stooping, kneeling **Other:** · Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information. · Basic mathematical skills are used frequently. · Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel. · May be required to work nights, weekends, and/or holidays. **The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.** The hourly pay range for this role is $16.65 to $28.80. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. You can apply for this role through the link below (or through internal career site if you are a current employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.