Make a difference.
As an Information Technology Field Technician, you will run information technology (IT) in the field offices, and act autonomously to define the tasks and equipment necessary to fully support field employees and Company objectives.
In this role you will:
Ensure that all district hardware and software is operating properly, and replace defective equipment as necessary; upgrade hardware and operating systems (OS) per IT standards and direction; administer user rights, and ensure access to necessary network resources and data
Maintain accurate inventory of all leased and owned personal computers (PC), servers, and network hardware in an online environment; coordinate replacement and return of equipment as leases expire, including physically lifting, moving, boxing, palatizing, and preparing equipment for shipment
Assist district and branch employees in ordering new units as needed; install new personal equipment on desktops, as well as under and around workstations as required
Support district and branch offices and assist field employees with training; provide direction, or recommend alternatives; handle escalated levels of technical problems or refer to a Level II if required
Maintain clean and secure environment in all areas of building relating to communications, data hardware, and materials; maintain security on all machines including the Company's standard image, current virus definitions, and patches as they become available
Maintain print and scan, wireless, and mobility environments; voice infrastructure, including service, hardware, and software
Configure, install/uninstall, and maintain infrastructure hardware and software using standard procedures for existing, new, and closing locations; maintain accurate work logs using the trouble ticket system
Recommend ways to improve processes by automating manual work; provide feedback to IT management on issues and continuous improvement
Document placement of all equipment at the main distribution frame (MDF) and intermediate distribution frame (IDF) areas, and keep an online record of pictures, change logs, and diagrams; assure all field sites are updated and kept accurate
What you bring to the table:
Minimum 1 year technical experience required; 2+ years experience preferred
2 year degree preferred
Microsoft network Administration with Microsoft Certified professional preferred
Ability to lift and move up to 40 pounds without assistance, as well as walk, bend, twist, squat, stoop, and maneuver in limited spaces daily as required; safety shoes may be required
Knowledge of fundamental hardware and software concepts
Experience with practices and procedures of operating and maintaining infrastructure hardware and Active Directory administration
Able to interpret technical material in books, manuals, and technical diagrams
Ability to follow procedures and document activities
Time management and organizational skills
Problem solving and conflict resolution skills
Interpersonal, oral, and written communication skills
Ability to work in a team-based environment
Ability to communicate technical computer terms and processes to field staff and customers using terminology the user can understand
Ability to make autonomous decisions within pre-defined levels of authority
Some travel required
Work shift and hours:
Part--time, hourly, non-exemptMonday - Friday20 hours/week to be worked between 6:00 a.m.- 5:00 p.m. (flexible schedule)Compensation Details:
The expected pay rate for this position is starting at $29.00 per hour depending on experience.Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
Apply now and find out what’s next for you.
Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation. Come see why Graybar is continually ranked as a top employer across the country.Equal Opportunity Employer/Vet/Disabled
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