JOB SUMMARY

This part-time position provides IT support for all associates of VSG along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences.  This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members.

GAME/EVENT RESPONSIBILITIES

PT IT Tech will be initially working Tier 1 support at Embarc, and some event/arena support.Some arena shifts will be assigned as KSA increase regarding VSG Operations and SOPs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide all end -users and guests a positive first impression by offering World Class ServiceMonitor service desk ticketing system and resolve tickets in an efficient mannerRespond to all IT incidents during assigned shifts on-site or via phone or emailTroubleshoot and resolve a variety of computer issuesEnforce IT policies and procedures, document work appropriatelyRemove malware and install utility software to protect various systems and enforce computer security measuresInstall hardware and software as neededMaintain or repair all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipmentAssist in the resolution of issues that arise with multi-functional devices and printers Analyze and recover systems when malfunction occursAssist with wireless and wired networking and telecommunications systems as directedFollow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolutionAny additional tasks deemed necessary for proper performance of IT department responsibilities

QUALIFICATIONS

Must be 18 years old with high school diploma or GED requiredMust successfully complete pre-employment background check screening1-3 years of related IT experienceMotivated and positive, high-energy attitudeAbility to work in a fast-paced environmentAbility to work both independently and in team environmentsDetail oriented w/ excellent organizational skillsCreative and proactive problem solverExcellent interpersonal skillsStrong work ethic and punctualityEndurance to stand for long periods of time Ability to work a flexible schedule including days, nights, weekends and select holidays in a seasonal capacityAbility to lift and carry up to 34.5 lbs. with or without accommodation 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.