This is a customer service role in which the sales associate gives customer their immediate and complete attention by explaining, demonstrating and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping as well a product knowledge training. Performs management duties as directed by the Store Manager.\n

Major areas of accountability:\n\nOpens and close store as directed by store manager. May also perform other management task including but not limited to receiving, pricing and merchandising.\nHandles customer refunds and overrides. Prepares necessary documentation in accordance with prescribed procedures and maintains daily sales records and balances cash register\nGreets customers as they enter the stores. Greeting should be within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when coming in contact with them.\nHandles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.\nSpecial emphasis should be placed on the \"Total solution\" which means that any related products\/ services the customer might need for the project should be shown.\nAssists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked and appealing displays.\nHandles customer refunds and prepares necessary documentation in accordance with prescribed procedures.\nRefers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.\nMay assist with unloading truck, pricing and merchandising or any other duties as assigned.\n\n

Requirements for position:\n\nMinimum of high school graduate.\nKnowledge of woodworking and hand tools.\nPrevious sales experience desirable.\nSelf directed team player who takes initiative that benefits both customers and Rockler.\nAbility to understand nature of customers request and how best provide solutions.\nAbility to understand situations where a management decision is required.\nRequires an extremely strong service orientation to maximize customer satisfaction.\nMust be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting.\n