APPLICATION INSTRUCTIONS: + CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday (https://www.myworkday.com/psu/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0Q1QI~*qyZ5PNog5Ug~/cacheable-task/2998$46522.htmld#backheader=true) to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq\_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday. + CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday. + If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application\_Process\_for\_External\_Applications\_Non-Penn\_State\_Employees\_.pdf) . Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants (https://hr.psu.edu/current-employee/flexible-work-arrangements/out-of-state-notice?utm\_source=workday&utm\_medium=req&utm\_campaign=Oct23&utm\_id=out-of-state) . JOB DESCRIPTION AND POSITION REQUIREMENTS: Penn State University Pattee/Paterno Library Common Services Department is currently looking for staff who are available for the remainder of the Spring 2025 Semester through to the Summer and Fall 202 5 semesters, with availabilities spanning al l hou rs library operation, including mornings, evenings, and weekends. Hours and schedule for the Fall and Spring semester will vary.     The ideal candidate is a warm and outgoing team member with a strong work ethic and a firm commitment to providing the best possible user experience. Excellent communication, interpersonal and active listening skills are preferred , along with the ability to interact effectively and respectfully with internal and external patrons ,   as well as library colleagues.      One of our goal s is to assist users in locating information or resources to ensure they successfully fulfil their library needs, whether these involve advanced library research help, access to study spaces , or assistance in locating print and online materials.  T he scope of responsibilities for part-time staff in our department is quite extensive , and s uccessful candidates will acquire in-depth knowledge about the operation of one of the largest university libraries in the country . We are looking for staff who are willing to learn and seek opportunities to grow and build on their knowledge. Successful employees with an interest in a libraries’ career , or who wish simply for greater pay and responsibility , may be promoted to the position of Team Lead . Prior customer service or retail experience is helpful.       Required Materials:    + A resume and cover letter must be attached to your application to be considered for this position.   + Your resume should include any past work, community service, and educational experience, especially those relevant to this position.  + Your cover letter should act as an introduction to you, why you are interested in the position, and what skills and experience you would bring to our team.    + Please include your hours of availability this semester .   + Your schedule availability should include what days and times you are available to work, taking into consideration any additional commitments that may conflict with your work schedule.   Responsibilities     Customer Service     + Greeting patrons with a welcoming attitude    + Make referrals to the Search Bar, Librarians, and full-time staff as  appropriate      + Answer directional, informational, and basic reference questions in person or on the telephone     + Provide group study room information and reservation assistance     + Collaborate with other departments to provide additional services         Operational     + Open/Close the library     + Assist in collection of unit statistics     + Shelve returned library materials     + Pull requested library items     + Circulate library materials   + Assist with the maintaining of library collections.    + Assist patrons with placing holds on library materials ,  including  interlibrary items    + Attend on-going reference and library trainings for professional development     + Promote and engage with Common Services Diversity, Equity, Inclusion, and Accessibility initiatives and learning         + Respond to gate and panel alarms according to procedures     + Serve as fire marshal in an emergency evacuation     + Call appropriate outside agency and alert other staff in the event of an incident / injury     + Contact the appropriate supervisor to resolve problems with patron behavior        Skills/experience/knowledge     Required    + Excellent interpersonal and oral communication skills    + Ability to follow directions and keep a schedule     + Commitment to diversity    + Ability to work as part of a team     and individually Preferred    + Familiarity with information technology is strongly preferred     + Prior library, customer, retail  or hospitality experience is  preferred     Hours:     + Hours vary: Must be willing to work a combination of openings, closings, and weekends, and to maintain a minimum of ten hours of scheduled time per week. Schedule will vary from one semester to the next.    The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.    CAMPUS SECURITY CRIME STATISTICS: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) . Employment with the University will require successful completion of background check(s) in accordance with University policies. EEO IS THE LAW Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf) PA State Labor Law Poster Affirmative Action (https://policy.psu.edu/policies/hr11) Penn State Policies Copyright Information (https://www.psu.edu/copyright-information) Hotlines University Park, PA