JOB SUMMARY

We are leading the industry with the exceptional World-Class Service we provide to our guests on and off the ice. Amalie Arena is an escape location for guests to come in, have a great time, and leave life behind for the night. This position values guests and is committed to providing a positive impression while delivering World Class Service. This position plays a vital role in creating a clean, safe, and enjoyable experience for our guests and employees. 

GAME/EVENT RESPONSIBILITIES

Provide all guests a positive first impression by offering world-class plus serviceInteract with Amalie Arena guests, vendors, and employees in a courteous and professional mannerAdhere to all standard operating procedures and policiesComply with and adhere to all conduct standardsSuccessfully perform varied and complex tasksMaintain a clean and neat appearance during work hours

ESSENTIAL DUTIES

Assist conversion technicians with set up and take down of Plaza eventsDirect and greet guests as they arrive at the ArenaRespond to and investigate incidents that occur on the East and West PlazaManage large crowds pre and post-eventManage the lines at the ticket office, Thunder Alley food stands, student rush, and all gatesProvide a clean and safe environment by performing sanitization proceduresParticipate in a cross-training program amongst multiple frontline departmentsMust adhere to attendance policy and be available for 70% of events across all venues, including Yuengling CenterPerform other duties, as assigned

QUALIFICATIONS

Excellent Customer Service and Problem-Solving skillsKnowledge and skill in radio communicationStrong Leadership skills with the ability to take and execute directionsAbility to remain calm and focused during times of stressExcellent verbal communication skills with strong written and oral communication skillsAbility to exercise sound judgment to diffuse volatile situations

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.