Job Purpose: This position will provide a broad scope of administrative, communication, quality assurance, and quality improvement activities for First Person Care Consultant IRIS Consultant Agency (ICA).

Essential Job Functions:

(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Assists with on-boarding and off-boarding team members including ordering business cards, updating biographies, etc. Monitors the FPCC leadership email inbox, prepares and sends all internal and external FPCC leadership communications. Assists the Quality Supervisor and Training Coordinator to create and maintain program forms, form samples, and educational content. Administers participant satisfaction surveys, including call campaigns. Assists in the creation and implementation of the annual participant improvement project. Assists in the coordination of FPCC team meetings and events. Collects information and creates the monthly team newsletter. Maintains the FPCC website and updates website content. Collaborates to create participant facing education materials and content. Partners to create new and update existing Operational Manual’s, Workflows, fair hearing packets, and Policies using Microsoft applications and technical writing skills. Orders all office-related supplies and promotional materials. Coordinates mailing and printings. Performs special assignments and or projects as assigned.