A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​​

Key Responsibilities​

Provide great customer experience.​

Fold, hang, display, and merchandise garments to maximize selling opportunities.​

Actively process, stock and replenish garments on the sales floor and in the stock room.​

Open, unpack, and label merchandise with security tags.​

Support customer purchases and returns in the register.​

To be successful in the role of Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiative and independently in a quick and effective way to address customers’ needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.​​

What you need to succeed:​

Previous experience within retail, merchandising, and/or customer service.

Effective time management - being stress-resistant and good at prioritization.​

Have a customer service mindset where you always prioritize the customers’ needs while serving as a brand ambassador.​

Being fashion knowledgeable and having a genuine interest in fashion trends.​

Have a selling mindset with the ability to approach and fulfill customer needs.​

As a Sales Advisor at H&M you ensure a great shopping experience for our customers. You work together with your colleagues to optimize the selling, implement selling activities, secure product flow and our H&M Way of Selling. You take ownership and responsibility in your daily work. You are a role model for our brand by living our values.