Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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JOB PROFILE:

SALES SUPERVISOR

REPORTS TO:

Store

Manager/

Assistant Store Manager

DIVSION:

Retail

To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guid

ance,

complying with all company policies, procedures and directives. To e

nsure the highest level of customer service standards are

maintained at all times.

MAIN

JOB

OBJECTIVE

SALES GENERATION

ESSENTIAL JOB

RESPONSIBILITIES

•

Meet personal and store sales goals

•

Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize

sales

•

Utilize elevated levels of sales and service to maximize sales performance

•

Demonstrate an in

-depth knowledge of the merchand

ise

•

After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer

satisfaction

•

Ensure all sales related policies and procedures are maintained

•

Maintain a keen interest in the fash

ion industry and market trends

CUSTOMER SERVICE

•

Support and encourage staff to provide the highest level of customer service

•

Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

•

Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

•

Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

•

Collaborate with stor

e manager in areas of risk management, physical security, store cash controls, and inventory

management

•

Assist in the training of sales staff in all areas of appropriate register usage and maintenance

•

Understand and properly execute all management regi

ster functions

•

Assist in all areas of stock, shipping, receiving protocol/policies

, procedures, and all shipping/

receiving related paperwork

•

Participate in inventories

•

Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/

VISUAL

•

Ensure the selling floor is neat, organized, stocked and r

eflects the correct visual image at all times

•

Assist in the implementation and maintenance of all merchandising/ visual directives

•

Ensure deliveries are properly processed in a timely manner

•

Identify product concerns in a timely manner

•

Communicate inventory needs to support the business goal

HUMAN RESOURCES

•

Ensure image and grooming standards are professional and reflective of the brand image, at all times

•

Adhere to work schedule, inclusive of time and attendance

•

Support and ass

ist in follow

-up for all training programs and seminars

Minimum 2 years specialty retail experience

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at CapriDiversityandInclusion@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

Compensation Range: