Part-Time Student Apprentice CSR Johnston,IA There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability. Primary Location: United States (US) - Iowa - Johnston Function: Administrative / Clerical Title: Part-Time Student Apprentice CSR - 106355 Onsite/Remote:Onsite Position Note: Relocation assistance is not provided. The Part-Time Student Program is primarily designed to augment the Company’s regular full-time staff and is for students who work in parallel to their school schedule YEAR-ROUND. Your Responsibilities As a Part Time Student Apprentice Customer Service Representative for John Deere Financial World Headquarters located in Johnston, IA you will: Researches, analyzes, and responds to customer inquiries. Contacts customers to resolve outstanding customer service issues. Assists supervisors in the continuous improvement of the customer service delivery process. Documents customer interactions and product/service issues, entering descriptive information online to provide history and tracking of issue resolution. Collects on past due accounts utilizing available technology and collection strategies. Negotiates payment plans with past due customers. Assists with account resolutions for misapplied cash and refers problem accounts to supervisors. Manages assigned accounts to maintain low levels of delinquency. This position is not available to students on immigration visas. What Skills You Need Understanding of credit management. Has a good understanding of the principles and can independently use the knowledge. Knowledge of the Company's credit policies. Has a good understanding of the principles and can independently use the knowledge. Education Registered and pursuing a high school degree currently at the sophomore level or higher Job Ref: 106355