**Position Title:** Part Time Technical Support **Job Description:** Part Time Technical Support **HINDS COMMUNITY** **COLLEGE** **JOB TITLE: Part Time Technical Support** **REPORTS TO: Adam Simmons** **DEPARTMENT: Information Technology** **EXEMPT: No** **VICE** **PRESIDENT: Keri Cole** **GENERAL STATEMENT OF THE** **FUNCTION** All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. Employees in this position are expected to provide responsive technical assistance to end-users, troubleshoot hardware and software issues, and contribute to maintaining a seamless IT environment. Your dedication to excellent customer service will be crucial in helping our students and faculty/staff **QUALIFICATIONS** **REQUIREMENTS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Proficiency in troubleshooting common computer hardware and software issues. + Proficiency in documenting support interactions, troubleshooting steps, and resolutions. + Ability to communicate information clearly and concisely to the end-user. + Maintain a calm and professional demeanor when interacting with end-users via phone and/or in person. + Willingness to learn and adapt to new technologies and software. **EDUCATION AND/OR** **EXPERIENCE** High School Diploma **ESSENTIAL DUTIES AND RESPONSIBILITIES** , include the following. Other duties may be assigned. + Maintain knowledge of diversity-related issues, legislation, and best practices. + Great customer service, interpersonal skills, and phone etiquette + Effective communication skills, including speaking, writing, and actively listening + Time management, organization, and prioritization + Provide quality support services to the end-users + Create, work on, and escalate incidents via the ticketing system + Provide remote support assistance to end-users. + Work well with other support staff + Work up to 19.5 hours **SUPERVISORY** **RESPONSIBILITIES:** None **PHYSICAL** **DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. **WORK** **ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site. We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results **.** **Mission** Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession. **Vision** Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi. **Values** Hinds Community College aspires to the following IDEALS: + Integrity + Diversity + Excellence + Accountability + Leadership + Stewardship In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities. **The following have been designated to handle inquiries regarding these** **policies:** **EEOC Compliance:** Coordinator of Campus Culture and Diversity Box 1100 Raymond MS 39154; Phone: 601-857-3458 or Email: EEOC@hindscc.edu . **Title IX** : Associate Vice President Student Services, Title IX Coordinator Box 1100 Raymond MS 39154; Phone: 601-857-3353 or Email: TitleIX@hindscc.edu . **Full Time/Part Time:** Part time **Position Type:** Part Time **Job Classification:** Part Time **Scheduled Hours:** 19.5