JOB SUMMARY
Responsible for overseeing part-time window staff on event nights.  Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wide array of event types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This position is primarily an event-based position with occasional daytime hours based on project needs. This is a part-time opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Act as liaison between frontline window staff and full-time Ticket Operations staffIndependently and accurately troubleshoot and resolve guest issuesResponsible for ticket office opening and closing proceduresProvide all guests a positive first impression by offering World-Class Plus ServiceGreet guests in a polite, professional, and friendly mannerCourteous, helpful demeanor when answering phonesMaintain composure when interacting with all guestsEnsure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.Facilitate ticket sales and distribution transactionsObtain and use general knowledge of Ticketmaster ticketing systemObtain general knowledge of ticket selling platform and mobile ticket platformTroubleshoot any ticketing mattersAssist guests in selecting seating for eventsAccurately organize and distribute Will Call tickets to guestsWillingness to assist with various Ticket Operations items and/or projects as necessaryPerform other related duties as assigned

QUALIFICATIONS

Ticketing experience (Archtics, Host, TM1 Sales) preferred but not requiredMinimum of one year of guest service experienceComply with VSG company policy of background checksMaintain an energetic, pleasant, and neat professional appearanceMust be polite, friendly and possess exceptional customer relations skillsPunctual, dependable, and excellent work attendance requiredAble to work long hours, including days, nights, weekends, and holidays as neededAbility to relate with a diverse customer backgroundAdaptable to work independently or in a team environmentAbility to stand on feet for extended periods of time as well as walk long distances and up stairsAbility to multitask and work well under pressurePrevious cash handling experience (up to $200) preferredAbility to work at various locations including but limited to: Amalie Arena, Yuengling Center, and Raymond James StadiumAbility to lift a maximum of 25 pounds

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.