Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best customer experience in real estate. These close-knit teams work with agents and other partners to ensure our customers are taken care of every step of the way, from the first home tour to closing day. Whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Real Estate Support Team at Redfin could be your perfect opportunity.

As a Redfin Tour Coordinator, you'll be on the front lines of customer service, coordinating with Redfin real estate agents and clients to schedule home showings for buyers. You'll play a vital role in helping buyers find the right home and ensuring that Redfin delivers the fastest, smoothest home touring experience available. 

Day-to-day responsibilities:

Take inbound requests to tour properties via email, phone, and the Redfin site and apps

Coordinate with listing agents to confirm that properties are available for showing

Coordinate with buyer's agents and clients to schedule and reschedule home showings

Use online tools that allow you to track customer progress and share information across teams

Schedule:

Hours may vary and can include evenings and/or weekends

This is a fully remote position, with potential for in person team events.

Part-time hours to start with opportunity to go full-time 

Qualifications:

Customer service experience required, including using email and phone

Ability to juggle many tasks and transition smoothly from one to the next in a fast-paced setting

Excellent attention to detail

Comfortable with consistently updated technology and adapting to changes

Commitment to delivering the best client experience in real estate

 Benefits:

Paid vacation, paid holidays, sick leave, and flex days

401(k) 

Career development:

Comprehensive virtual training 

Support in obtaining a real estate license

Opportunities to move into other roles at Redfin; 51% of our real estate managers and directors started in agent or support roles

About Redfin:

Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $16.20 - 24.30. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Compensation may also include bonuses and equity.

We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation, paid parental leave, sick leave (accrued at 1 hour for every 30 hours worked), medical, dental, and vision insurance benefits, flexible spending account, health savings account, life and disability insurance, fertility benefits, Employee Assistance Programs, and 401(k) employer match.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.