Adecco is currently assisting a National Pharmaceutical client, recruiting for a Participant Services Representative REMOTE position in Pennsylvania. Apply Now! **MUST RESIDE IN PENNSYLVANIA** Schedule: M-F 9-5:30 The anticipated wage for this position is between $17 and $17.50. Hourly wage may depend upon experience, education, geographic location and other factors. This position involves extensive member contact via the telephone. + Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests. + Ability to research and investigate orders using PeopleSafe and LINKS. + Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience. + Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry. + Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times. Experience:  + Verifiable High School diploma or GED is required. + Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus + Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment). Click on apply now for instant consideration! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. **Pay Details:** $17.00 to $17.50 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance