About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications issues experienced by many around the world.

Dialpad’s Partner Account Managers are tasked with recruiting, enabling, and managing partners in their assigned territories.

Dialpad’s Channel team plays an essential role in our GTM motions. This team partners closely with our SMB, Mid-Market, and Enterprise teams to constantly improve our new customer acquisition and expansion of our customer base. 

Your role

As a Partner Account Manager of Channel Sales, you’ll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.  You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners.  Our PAM teams work closely with the National Team as they are our program's new business and partner recruitment engine.

This position reports to our AVP of Partner Sales, and has the opportunity to be based in the Kitchener or Vancouver hub. Professional fluency in the French language is required.

What you’ll do

You’ll be a go-to Dialpad expert for partners in your assigned territory. Confident in presenting the Dialpad company presentation and product demonstration to channel partners. You’ll recruit and onboard new channel partners by providing product training, solution demonstrations, and partner portal access. You’ll be focused on building long-standing relationships with partners; consistently engaging with them to uncover and drive new business opportunities. You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle. You’ll be working closely with marketing to build partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community. You will be an integral part of GTM motions.

Skills you’ll bring 

2+ years experience in channel management and/or technology sales. Recent experience working for an emerging tech company. Has met/exceeded own direct sales goals. Must show a proven methodology to prospect and build a pipeline. Experience driving the sales process across internal and external teams (channel, engineering, marketing, field). Proven track record of sustained overperformance against sales quota and pipeline goals.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.