Job Title: Partner Business Support Specialist with Brazilian Portuguese and English Job Description The Bridge develops manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products. We are looking for a **Partner Business Support Specialist** to join our team of bright and forward-thinking specialists **So, what’s the role all about?** + Answering queries by clarifying the customer's requests via phone, email and ticketing system; + Providing support to the Client’s Customer related to the Distributors and Partner Programs; + Understanding and applying Business Controls, data privacy and security regulations; + Providing accurate information and following up to ensure resolution + Ensuring through teamwork that all SLAs and KPIs are met consistently. + Focusing on customer expectations and satisfaction + Collaborating with other teams to provide high-quality support **You are good fit for the role if you:** + Are fluent in Brazilian Portuguese and English + Have experience in a phone based or customer facing role + Are customer service oriented + Have excellent communication skills + Are experienced in MS Office + Have analytical and problem-solving skills + Experience with MS Excel will be considered as a strong advantage **What can you expect from us:** + Flexible working hours including late and night shifts + Hybrid model of working + Comprehensive initial training and onboarding at the office + Competitive salary with performance-based bonuses + Comprehensive initial training and onboarding + Certification program accepted worldwide + Professional Development and Career Navigation programs to map out the steps in your development + Health and Wellbeing initiatives + Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts and many more That's just the beginning. Send us your CV now to open the door to the new career opportunities ahead of you! We’re looking forward to meeting you! **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. Location: BGR Sofia - Advance Business Center Language Requirements: Portuguese Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**