Would you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in customer experience and genAI and is looking for world class candidates to lead and collaborate with leading systems integrators in North America. Do you have the business savvy and industry expertise necessary to position Amazon as the technology platform of the future?

As Partner Specialist, Customer Experience, you will have the exciting opportunity to deliver on our strategy to build mindshare and adoption of Amazon’s contact center as a service (CCaaS), Amazon Connect, across AWS’s business partners and their customers. Your responsibility will be to drive executive and field relationships with leading SI consulting firms on a regional and national scale. By building a specialized partner GTM and establishing and growing business and technical relationships with these partners, you will be responsible for driving top line revenue growth and overall end customer adoption across all market segments. You will possess a business background that enables them to engage at the CXO level, a sales background that enables them to easily interact with customers and sales/field reps, and the ability to engage with a partner across multiple vertical markets to achieve results. You should also have a demonstrated ability to think strategically about business, product, and technical challenges, and to build and convey compelling customer value propositions around CCaaS.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities
- Working with a targeted group of systems integrators to define and execute high impact development, joint sales and go-to-market programs promoting Amazon Connect and complementary products
- Expand Connect adoption as well as drive new customer engagements with partners to grow overall revenue with a focus on business outcomes.
- Engage the partner’s field sales organization, channels and end customers to create and drive incremental revenue opportunities for AWS.
- Set a strategic business development plan for target markets with assigned Partner management teams, and ensure alignment with the AWS strategic direction.
- Manage and drive joint Connect sales engagements between partners and AWS sales teams.
- Evangelize partners’ capabilities and successes through targeted communications to AWS and partner teams including field sales, solutions architects, business development and other interested stakeholders.
- Work with AWS Partner Solution Architects (PSA) to help assigned partners to define go to market solution offerings. Also work with PSAs to ensure partners deliver quality services and results for customers.
- Understand the technical requirements of our partners and work closely with the internal development team to guide the direction of our product offerings.
- Domestic and travel to meet with customers, partners and to AWS events

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve