Partner Network Agent Remote Full Time Mid Level Share (https://cennox.applytojob.com/app/share/ryi8DUn8O0) As a Partner Network Agent, you will be a resourceful individual who consistently meets and exceeds individual goals and demonstrates a proven capacity to troubleshoot technical issues to resolve quickly. Additionally, the ideal person will consistently maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Primary Duties and Responsibilities: + Daily logging, follow-up, and closing service requests in ticketing system + Responsible for manning and responding to inbound email and inbound phone calls + Participate in training programs that reach at least 30 hours per quarter + Work quality review via QC Scorecards, as well as phone and ticket review, weekly + Conduct monthly one-on-one reviews of individual performance, production scorecards, and quality scorecards. Also, team and division performance review via Towne Hall group meetings + Participate in projects outside the Partner Network (e.g. CI teams), as assigned + Perform additional duties as assigned Skills Required: + Strong organizational skills + Excellent written and verbal communication skills + Ability to communicate effectively with internal and external customers + Proven ability to multi-task and manage timelines and deadlines + Pay close attention to detail, accuracy, and completeness + Demonstrate strong problem-solving skills, and customer service skills + Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Point + Ability to learn specialized software programs and navigate company databases + Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations + Ability to use sound judgement to make good decisions based on information gathered and analyzed Education and Experience: + 1+ years of Customer Service Representative experience in a similar industry, required + 1+ years of technical support experience, preferred + High school diploma or equivalent Physical Requirements: + Ability to sit and stay focused for long periods of time + Vision correctable to 20/20 + Finger dexterity for keyboarding and computer usage