Enablon, a Wolters Kluwer business, is the world’s leading provider of Sustainability, EH&S and Operational Risk Management Software. Enablon’s mission is to enable the Sustainable Company. It offers the industry's most comprehensive enterprise EHS software platform with technology, content and services that help large & complex organizations manage risks, ensure compliance and continually improve operational excellence.
As an Enablon employee you will enjoy working with this industry leading product, as part of a highly skilled and motivated team, delivering your absolute best to your delighted clients.
You can be based in Bois-Colombes (Paris area, France), in Alphen aan den Rijn (The Netherlands) or in elsewhere in Europe (according to our offices locations).
Role
Partner Enablement & Operations Manager will have a deep understanding of the Enablon solution and the product/sales/services strategy with the aim of developing programmatic approaches to integrate and enable partners to succeed in the Enablon ecosystem. This role will have a wide span of responsibilities in the following (but not limited to) areas:
Partner On-boarding & Training / Certification
Service Partner Management
Partner Communication
Partner Program management
IT security
Contract / Legal Document Management
Process & Tool Deployment / Management
Partner Services Integration
Program Development / Execution
Partner Scorecard / KPI Reporting
This individual demonstrates great leadership with excellent communication and organizational skills and a strong focus on partner satisfaction and growth.
Specific duties include:
Maintain Service partner relationships
Service partner selection & governance (Customer experience)
Manage regional capacity for service partners based on certifications and project experience
Manage service partner communications – inbound and outbound
Optimize administrative tasks (processes, tools) within interaction with Services Partners
Manage Service partner expectations internally and externally
Manage necessary partner contractual documents
Manage Partner IT security
Support Change Management to Services Partners and Enablon teams
Facilitate communication between different departments, actors and clients
Resolve conflicts, escalations between Enablon & Services partners
Participate in the partner strategic planning process.
Job Qualifications
Education:
Engineer school or Bachelor's degree is required
Work Experience:
At least 5-7 years of professional experience working on software or integration projects
At least 5 years of project management and implementation of software solutions for large companies
At least 3 years in management position within a services team
Strong understanding of the Enablon solution / Professional Services implementation
Other Knowledge, Skills, Abilities or Certifications:
Demonstrate excellent verbal and written communication
Strong organizational skills
Effective problem solver
Strong and demonstrated ability to build lasting relationships with customers/partners
Proven ability to clearly communicate actions and facilitate to positive outcomes
Travel requirements
20%-30% percent travel required depending on quarterly cycles & customer needs.
International travel may be required.
Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day through our deep domain expertise.
We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.
With a global leader, you'll be part of a growing, business, with operations in more than 50 countries, customers in more than 180 countries, 21,000 colleagues worldwide, and €5.5 billion in revenue.
Be the difference
If making a difference matters to you, then you matter to us.