Reuters News Agency is seeking a Partnership Operations Specialist to help manage our portfolio of world class content Partners e.g. BBC, EFE and Newsflare. The Partnership Operations Specialist is responsible for onboarding new Partners, nurturing existing partners, and plays a lead role in managing the operational work of the partner team. This role will be instrumental in driving the day-to-day administrative activity to deliver our content Partner strategy (focusing on bringing new archives and extending existing content partnerships to include transactional sales). 

Our business is truly global. Our Partners are a diverse group of content creators located in Silicon Valley, Istanbul, Tokyo and everywhere in between. They are broadcast television news networks, animators, and boutique content creators. Our existing Partners are as dynamic as we are, and changes often present unexpected challenges and opportunities. The person in this role will be flexible and able to adapt to a fast-paced working environment.  

About the Role:

As a Partnership Operations Specialist at Thomson Reuters you will:

Responsible for the end-to-end Partner operational experience, from the point of signing a new content agreement, through to ensuring their commercial success with Reuters.  

Partner closely with our Partner development lead, to identify growth potential and support the partner with operational needs. 

Manage and onboard new Partners, including routine check-ins to ensure all aspects of their operational set up are functioning effectively (in person and on the phone), educating and integrating the Partner into Reuters and the Connect platform 

Act as a key point of contact for the day-to-day operational management of Partners ensuring that Partner queries, e.g. content deletion/ kill requests, copyright issues and any other required changes are handled, tracked and escalated where necessary. 

Identify and implement process improvements to benefit the overall Partner operation. 

Work cross functionally i.e. with Legal, Product, Technology, Customer Support to ensure that our operational practices and procedures are optimised.  

Work with other cross functional teams i.e. Sales, Marketing, Commercial Policy as needed to support go to market success of Partners.  

About You

To be our Partnership Operations Specialist, you will likely have:

Our business is built on trust, our Partner program depends on trust too. A strong sense of ethics and ability to communicate effectively, both in writing and verbally are essential for this role. You will be the first point of contact for most partners, you therefore need to be confident handling partner queries and supporting all operational aspects of partner management. 

Previous experience working in partner management, account management or customer success experience preferable.  

Prioritization and multi-tasking skills are essential. 

Self-starter, who is goal-oriented and can work independently. 

Starter-finisher, who is detail-oriented and accountable for their work. 

General knowledge of, and genuine interest in the news industry, archive footage and documentaries - and how trends and practices differ globally. 

Proficiency in Microsoft Office required.  

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.