Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to: Partner Enablement Services – Learning Content Services Sr. Manager

ServiceNow makes the world of work, work better for people. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

As an Instructional Designer in Partner Enablement, you will be responsible for defining, developing, and launching digital enablement strategies for the ServiceNow partner ecosystem.  Your instructional priorities include driving sales and technical sales skills development and best practices for how partners should drive customer renewals & expansions.

The ideal candidate will possess creativity, world-class design skills, and expertise in adult learning theories, and be able to make learning engaging, effective, and memorable.

What you get to do in this role:

Guide the Intake and Needs Assessment Process for new digital learning journeys, including writing outlines and learning objectives.Interview internal Subject Matter Experts and ensure content and assessments address key content areas.Manage projects including timelines, development costs, content and assessment development, audio and video recording/editing, and digitizing media.Create compelling and interactive learning activities and knowledge checks that enhance retention.Publicize newly released training content via internal and external marketing channels.Define ongoing assessment strategy, formulate appropriate questions, and execute continual evaluation of learners.Assess and measure the Return on Investment (ROI) of learning initiatives in terms of performance gains and business impact. Identify opportunities for improving learning outcomes through enhanced design and delivery.Travel up to 20% (worldwide) per year.

Qualifications

In order to be successful in this role, we need someone who:

Possesses 2-3 years sales, pre-sales, and technical training experience, specifically in an instructional design role.Worked successfully in a partner-oriented organization and/or function.  Has a high performance, growth-mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving.Incorporates measurement and assessments into all learning content.Constructs quality content for training based on industry design standards, processes, and incorporating user and stakeholder feedback.Utilizes effective project management techniques to organize training projects and to ensure quality.Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings.Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.Demonstrates working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Rise, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).Experience with Learning Management Systems (LMS) and web conferencing applications.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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