Apply Job Type Full-time Description Would you like to join a rapidly growing and successful company?Do you want to be a part of a team where customers say things like:“I am amazed by how innovative this product is!”

Headquartered in Clifton, NJ, ClassLink is a leading education technology company serving schools around the world.

ClassLink empowers over 22 million students and staff with instant access to a library of 6,000+ single sign-on apps from in the classroom or at home.

ClassLink Analytics provides essential usage data, so instructors can measure engagement and leaders can make informed purchasing and training decisions.

ClassLink Roster Server and OneSync use automation and open standards to make rostering and provisioning easier, more secure, and less time-consuming.

The ClassLink team is a family of dedicated people who strive to make a difference in education. We do this by making and delivering great products. We rely on our 3 core values to lead us in our day to day, guide our company's actions, and serve as our cultural cornerstones. They are:

Strive to GrowDeliver Worthwhile ExperiencesContribute with Heart

ClassLink is seeking a Partner Relationship Manager to join our growing Partner Services team.  In this role, you will play a key role in driving and deepening ClassLink’s partnerships. You’ll serve as the primary liaison for new and existing partners, overseeing onboarding, technical integrations, ongoing relationship management, and strategic initiatives.

RESPONSIBILITIES

Become a subject matter expert on ClassLink’s products and servicesLead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignmentDevelop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration Conduct initial outreach and discovery Communicate and position ClassLink’s partnership and financial model Define and maintain clear interaction workflows between ClassLink and partner organizations Maintain consistent, proactive communication to foster trust and long-term engagement Project manage technical integrations, coordinating with internal and external teams to ensure successful implementationEfficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environmentCollaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual valueDesign, implement, and manage partner programs and initiatives that enhance engagement and satisfactionContinuously assess and improve the partner experience and internal partner management processes for efficiency and scalabilityMentor and support junior team members, providing guidance, knowledge-sharing, and coaching as neededContribute to special projects and cross-functional initiatives as assigned

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Experience & Education

Bachelor’s degree required5+ years of experience in technology-focused roles with direct customer or partner interactionProven success managing strategic partnerships and external relationshipsProject Management Certification (PMP, CAPM, or similar) - strong recommendationsExperience in education technology and/or identity and access management (IAM) systems preferred

Technical & Analytical

Strong understanding of workflow and process optimizationFamiliarity with relational data structures and systems interoperabilityProficient in Microsoft Office, Google Workspace, Salesforce, and project management tools (especially Monday.com)Knowledge of rostering standards (e.g., OneRoster), SSO, and data exchange best practices is a plusStrong analytical and critical thinking skills

Communication & Collaboration

Excellent written and verbal communication skills, including the ability to translate technical details for non-technical stakeholdersExceptional organizational, problem-solving, and customer service skillsDemonstrated ability to influence cross-functional teams and build trust-based relationshipsStrong presentation and facilitation skills

Work Style & Availability

Self-starter with a results-driven mindset and a collaborative, team-oriented attitudeComfortable operating in a dynamic, fast-paced, and evolving environmentWillingness to travel up to 25% of the time

We are a team of passionate people striving to help improve classroom learning. We do this by making and delivering great products. We also like to have fun along the way.
"Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has." - Margaret Mead Salary Description 75,000.00-90,000.00